Frequently Asked Questions

Why don’t all EMH clinicians take insurance?

While we understand that most clients want to use their insurance, there are a few reasons why we may choose to elect private pay.

Insurance requires that we provide a diagnosis after the first session, which we don’t always believe to be true. It is our goal to provide you with the best care possible and insurance oftentimes limits the scope of care, or deeper reflection by requiring a diagnosis after our first session.

Insurance can also dictate which modalities are used and how long you are able to receive services. Again, we do not believe growth and wellness fall into a neatly prescribed timeline.

Diagnosis can follow you. Once a diagnosis is given, that diagnosis can follow you and may inadvertently hinder future endeavors or create unwanted stigma.

How much do individual therapy sessions cost?

Please refer to our Insurance & Pricing section.

Where do I start?

All EMH clinicians offer a free 15-minute consultation phone call to discuss your therapeutic needs, answer any questions, and determine if our services are the right fit for you. This initial conversation helps ensure a good match before scheduling your first full session. Use the contact tab at the top of the page to schedule this consultation.

What can I expect during the initial intake?

Our first session is a time for us to take a deep dive together into your journey and gather information to create a roadmap for treatment. You will also have the opportunity to ask your clinician whatever questions you may have regarding the therapeutic process and relationship. Your level of comfort with your therapist is one of the most important factors in how effective your treatment will be. Therapy is not a one-size-fits-all approach, so each session is tailored to your unique needs.

How long is treatment? How often are sessions?

Treatment lengths vary based on many factors, including your original reason for seeking therapy, what goals you set, and how often you meet with your therapist. Some individuals find relief after a couple of sessions and others may need a longer period of time when navigating complex issues.

Sessions are 55-minutes and can be scheduled on a weekly, biweekly or monthly basis. During the first few sessions, your clinician will want to see you weekly to establish a strong foundation, better understand your needs, and create a treatment plan that best supports you. After this period, the frequency of sessions will depend on your needs and availability.

Why do you only offer virtual appointments?

Emerald Mental Health exclusively offer telehealth to make therapy more accessible, convenient, and flexible for our clients. Virtual sessions eliminate travel time, reduce scheduling barriers, and allow you to receive care in a comfortable, familiar environment. This approach also enables us to reach a wider range of clients while maintaining the same high-quality, confidential care as in-person therapy.

What is your cancellation policy?

Our cancellation policy requires clients to notify their clinician at least 24 hours in advance of their scheduled session as we hold that day and time exclusively for you. Cancellations must be communicated directly to your clinician to avoid any late cancellation fees. No-shows and cancellations made without 24 hours notice will be charged the full session rate unless determined in conversation with client and clinician. Emergencies and/or circumstances beyond your control will not be charged.